Frequently asked questions

We are here to help you!

Our frequently asked questions are often the quickest way to get the help you need. They will give you the answers to a variety of questions.

We recommend read the "Terms and Conditions" posted on this site.

If you cannot find the answer you are looking for in our FAQs or need further assistance, our customer support team is available to help you.

We reserve the right to respond to all requests within 3-5 business days. Please note that some requests may take longer.

Ticket Office

Email: ticketoffice.fitp@ticketone.it

A dedicated support service by phone for information on ticket sales or for resolving questions regarding orders purchased on the official website of the Internazionali BNL d'Italia. For generic requests of information (e.g., baggage storage, venue access rules, pets etc.) please visit the event website and review "Terms and Conditions".

Telephone: 0282900533*

*All operators respond from Italy, we remind you that the service is active from Monday to Friday from 10.00 to 13.00 and from 14.00 to 17.00.